Vision and Strategy
* Adoption of Workforce Enablement Plan for the organization, which involves both Digital and Human capabilities. * Strategy to combine the various digital/IT functions in the enterprise into an enabling digital resources function
No enterprise wide adoption of Workforce Enablement Plan. No enterprise wide adoption of digital/IT functions for enabling digital resources function
Availability of Workforce Enablement Plan for the organization. Availability of digital/IT functions for enabling digital resources function
Siloed Workforce Enablement Plan. Siloed digital/IT functions for enabling digital resources function
Enterprise wide deployment of digital workforce. Enterprise wide adoption of agile culture in operation. Agility to adopt emerging technologies.
No enterprise wide Workforce with competent digital skills and capabilities. Adoption of agile culture in operation. Capacity to adopt emerging technologies.
Availability of Workforce with competent digital skills and capabilities. No agile culture in operation.
Siloed Workforce with competent digital skills and capabilities.
Cognitive process automation
Evidence of Enterprise wide adoption of algorithmic automation. Process agility to sustain internal and external environmental change
Specific processes and sub-process are linked to mainstream business operation. Adoption of automation across all core business functions in the organization
Part of a process or a sub-process which is linked to mainstream business operation, not limited to individual task automation. Adoption of automation across 3 or more functions in the organization.
Automation should cover part of a process or a sub-process which is linked to mainstream business operation, not limited to individual task automation
Enterprise wide strategy to address people re-skilling for the digital era. Evidence of enterprise wide Task Automation skill sets necessary to win in the digitally transformed state. Human workforce become redundant due to automation initiatives
No enterprise wide strategy to address people re-skilling. Your workforce is digitally savvy. Task automation become digital resources function to introduce more flexible and scalable technology platforms
Has the digital resources function made plans to introduce more flexible and scalable technology platforms?
Achieve minimum of 50% efficiency improvements as a result of Task Automation and considerable amount of error reduction or elimination.
An organizational culture that promotes employees to adopt the digital world by encouraging and promoting digital skills to its human resource workforce.
Connected Partner Ecosystems
Enabling and connecting to partner ecosystems to utilize industry value chains to stay competitive and enhance consumer experience.
Organizations need to achieve a new organizational model which involves human and machine together and encourage human resources to move into processes that are about designing, auditing, and innovating rather than operating processes.